Knowledge Management Software: Achieving a 40% Reduction in HR Administration Through Self-Service ROI
For many HR leaders, the day starts with a queue of repetitive enquiries — policy clarifications, leave entitlements, payroll questions and benefits requests. Left unmanaged, this operational load absorbs capacity that should be directed towards workforce planning, capability uplift and organisational growth. This is where knowledge management software delivers measurable impact. By embedding structured self-service knowledge management into everyday workflows, organisations can reduce routine HR administration by up to 40% while improving accuracy, compliance visibility and employee experience. The result is not just efficiency — it is defensible, trackable ROI. Reframing the Problem: HR Administration as an Information Access Gap HR administration is rarely inefficient because of people. It is inefficient because of information flow. When policies are fragmented across shared drives, inboxes and outdated intranet pages, HR becomes the default escalation point. Each email, call or Te...